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What makes Doxbond different from other document management companies?
How will your service work for me?
How secure is Doxbond’s storage? Will my documents be safe?
How do you charge for storage?
Do you come and collect our documents?
How do we get our documents back when we need them?
Am I tied into a lengthy contract ?
How do I prepare my documents for storage?
What if we want to destroy some documents after a certain length of time?
How does the confidential waste collection service work?
How much does confidential waste collection cost?

What makes Doxbond different from other document management companies?

It’s become a bit of a cliché to harp on about customer service, but we really believe it’s what makes us different. We’re a family-run business, and we know that our reputation depends on our performance.

We like to get to know you. It makes it easier to work together and enables us to provide you with exactly the service you need. And since we’re independent, we make our own rules, which gives us more flexibility when you need something out of the ordinary.

How will your service work for me?

In short, we tailor our service to your requirements. If you just want offsite document storage with infrequent access, that’s fine. If you want a full management package – regular collection, indexing, secure storage, retrieval and confidential destruction we will provide that. Just tell us what you need.

How secure is Doxbond’s storage? Will my documents be safe?

Your documents are stored on our premises, within a gated estate, where they’re protected by a Red Care intruder alarm, linked to the authorities , and 24-hour CCTV. All our staff members carry identification cards, wear branded uniforms and sign confidentiality agreements, and our vans are liveried with full company details, for your peace of mind.

We also sign an agreement with you, guaranteeing confidentiality. If you’d like to know more, full details are available upon request.

How do you charge for storage?

We charge per box, per week. This means that you’re only charged for the number of boxes you store, not for empty space. You’ll be invoiced monthly, in arrears.

Do you come and collect our documents?

Yes, we collect all new boxes and files for storage from your current storage location, usually free of charge. Subsequent collections are free of charge within a 25 mile radius of our premises.

How do we get our documents back when we need them?

If our standard Next Day service isn’t quick enough, we also offer Same Day, Emergency and even Out of Hours access to your files. If you need information immediately we can arrange fax or email. Our next day service price includes up to 5 files or boxes or multiples thereof.

Am I tied into a lengthy contract ?

No, the initial contract is for one year. Thereafter, just one month’s notice is required. We hope our service will convince you to stay… not contractual obligation!

How do I prepare my documents for storage?

As much or as little as you like. If you already have a database filing system, you can keep using that. We’ll issue you with a unique customer code and log your numbering system, which will be cross-referenced with our barcodes.

If you’re starting a new filing system, you can choose whether we give you barcodes to put on your files or code the boxes before scanning, providing you with the numbers afterwards.

Alternatively, we can do it all: listing, indexing and boxing the files, giving each item a barcode. We’ll then give you detailed reference lists for your records.

What if we want to destroy some documents after a certain length of time?

We can do it for you – we just need written confirmation from an authorized member of staff. The boxes or files are shredded onsite, and you’ll receive a certificate of secure destruction.
If you give us destruction dates when you store your files, we can issue you with a reminder as the date approaches.

How does the confidential waste collection service work?

We provide the bags and security ties, which we collect at a time that’s convenient to you. Back onsite, the files are shredded by our partner, before being baled and recycled. You’ll receive a certificate of secure destruction once the files have been shredded to industry standards.