Comments for Document Storage Specialists

Comment on Office Options by Dave

Dave — Fri, 22 Jul 2011 06:26:25 +0000

Thanks for your comment.

If you would like any more information on Business Continuity, feel free to call or drop me an email. Our Business Continuity Network is based around the East Anglia area at the moment but we would love to spread the idea.
I have access to expert advice on a lot of different areas of planning and disaster recovery.
Be good to hear from you.

Comment on Customer Service is more than just a smile by Dave

Dave — Fri, 22 Jul 2011 06:21:06 +0000

Thanks for the comments Maxine. We did get a feedback form after one visit to this garage but as my colleague who filled it in pointed out it was all about the work carried out. As we have had no problems with that and we are not motor mechanics there was no complaints on that side of things.
There was no area to include overall experience of their service. This to me shows that they are getting their customer service policy wrong if they are not considering how the customer goes away feeling, which in our case was continually frustrated and unsatisfied.
As you say it’s down to your perception of how you are made to feel. They ticked some of the boxes but if I feel like they wasted my time and were not switched on to our requests, I go away looking for something better.

Comment on Customer Service is more than just a smile by Maxine

Maxine — Thu, 21 Jul 2011 13:22:25 +0000

Absolutely agree! Clean toilets is always a good clue too don’t you think?

Interested to know whether the 1st garage asked for your feedback in anyway after the appointments previously such as a card to fill in, telephone survey, anything sent in the post. These can be so valuable for teasing out bits and pieces of opportunity to improve service. Sometimes it’s not even about right or wrong but about how things are perceived.

Businesses put so much time, effort and money into marketing at the front end only to have customers leave them later on down the line. Shame.

Comment on Office Options by Confidential Shredding Services

Confidential Shredding Services — Thu, 21 Jul 2011 09:53:04 +0000

I think you raise an important point here – it’s always useful to have contingencies in place for when something does go wrong.

I think here in the UK we become complacent too easily, and it’s easy to do when you’re working in the same place, with the same people, in much the same circumstance day in day out.

I love the idea of a ‘grab box’. I think that’s a really useful, practical tip which I’ll be seriously considering for my own office.

Thanks.

Comment on Response To Lord Sugar by Paul Moore

Paul Moore — Tue, 15 Feb 2011 11:18:18 +0000

Since recently joining the BNI network group I am a strong believer that getting out there and meeting people is a great way of generating business. As a self employed local web designer and IT consultant my services are in great demand. As I have been burnt in the past by paper and magazine advertising I now focus my marketing efforts on the internet but also by meeting people. Networking with like minded business people builds up the trust and strikes up a good valauble relationship. It takes just a few hours out of my day every week but does not really effect my working day as the meeting starts quite early. The people that I have met in the room have proved their worth, more importantly the people they know that I have not yet met are even more valuable to me as these can be potential clients. Over the past 12 momths I have seen my business grow and I have enjoyed my best financial year ever. This success I put down largely to business networking!

Comment on Response To Lord Sugar by Ann Hawkins

Ann Hawkins — Mon, 31 Jan 2011 12:23:09 +0000

Oh, and Lord Sugar on Twitter is @Lord_Sugar (the other account is a sugar baron in Barbados!)

Comment on Response To Lord Sugar by Ann Hawkins

Ann Hawkins — Mon, 31 Jan 2011 12:17:24 +0000

Excellent points you make Dave. You are a great example of a good networker because you get the bigger picture and realise that networking doesn’t just take place at specific events and times but is an ongoing process that relies as much on you helping others as being helped.
I do think its a good idea to have a strategy tho as its too easy to get sucked into networks that don’t really work for you and in Cambridge, we are blessed with a huge choice so it really is best to work out where to spend your time and money before making a commitment. On-line networking should definitely be part of that strategy because it is more time and money efficient than any other sort!