Category Archives: Customer Service

Providing the full customer service experience – part 3

I wanted to follow up on 2 recent blogs, joining them together to illustrate the points I had previously made. I have just returned from holiday and as I have mentioned previously I had some poor experiences with the travel agents … Continue reading

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Big business almost always seem to lose sight of the customer

This year I went back to a large holiday company, that I have used over the years to book my first foriegn trip for a while. Having young children and with ashclouds etc still fresh in the mind I felt … Continue reading

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Customer Service is more than just a smile

Last week I had yet another bad experience with a main dealer garage in Cambridge where we have been taking our lease van for service and repair. Every time we have taken the van in there,  there has been a problem or … Continue reading

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Your attitude to customers count from the start

I saw a brief discussion on Twitter last week about what customer service means. Someone said it’s about how you are made to feel. This prompted me to consider a recent experience I had with a potential supplier. I wanted … Continue reading

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